Tillmann Wagner
Prof. Dr.
tillmann.wagner[at]whu.edu
Weitere Informationen Publikationen
Group
Marketing and Sales Group
Fachgebiete
Frontline Marketing, Relationship Marketing, Corporate Social Responsibility in Services, Services Marketing
Weitere Informationen Publikationen
Group
Marketing and Sales Group
Fachgebiete
Frontline Marketing, Relationship Marketing, Corporate Social Responsibility in Services, Services Marketing
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Aktuelle Publikationen

Marketing and Sales Group

Do customer discounts affect frontline employees?

Troebs, C.-C., Wagner, T., Herzog, W. (2021), Do customer discounts affect frontline employees?, Journal of Service Research, Vol. 24 (3), pp. 390-404.

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Marketing and Sales Group

Customer ethnic bias in service encounters

Linzmajer, M., Brach, S., Walsh, G., Wagner, T. (2020), Customer ethnic bias in service encounters, Journal of Service Research, Vol. 23 (2), pp. 194-210.

Download
Marketing and Sales Group

Deconstructing corporate hypocrisy

Wagner, T., Korschun, D., Troebs, C.-C. (2020), Deconstructing corporate hypocrisy: a delineation of its behavioral, moral, and attributional facets, Journal of Business Research, Vol. 114, pp. 385-394.

Download
Marketing and Sales Group

Testing the influence of real-time performance feedback on employees in digital services

Lechermeier, J., Fassnacht, M., Wagner, T. (2020), Testing the influence of real-time performance feedback on employees in digital services, Journal of Service Management, Vol. 31 (3), pp. 345-371.

Download
Marketing and Sales Group

Do customer discounts affect frontline employees?

Troebs, C.-C., Wagner, T., Herzog, W. (2021), Do customer discounts affect frontline employees?, Journal of Service Research, Vol. 24 (3), pp. 390-404.

Download
Marketing and Sales Group

Customer ethnic bias in service encounters

Linzmajer, M., Brach, S., Walsh, G., Wagner, T. (2020), Customer ethnic bias in service encounters, Journal of Service Research, Vol. 23 (2), pp. 194-210.

Download
Marketing and Sales Group

Deconstructing corporate hypocrisy

Wagner, T., Korschun, D., Troebs, C.-C. (2020), Deconstructing corporate hypocrisy: a delineation of its behavioral, moral, and attributional facets, Journal of Business Research, Vol. 114, pp. 385-394.

Download
Marketing and Sales Group

Testing the influence of real-time performance feedback on employees in digital services

Lechermeier, J., Fassnacht, M., Wagner, T. (2020), Testing the influence of real-time performance feedback on employees in digital services, Journal of Service Management, Vol. 31 (3), pp. 345-371.

Download