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Important for Exchange Students: As the Full-Time and Part-Time MBA Programs utilize a modular course structure, the dates on which students begin and end the exchange are flexible. Please find here a chronological overview of the preliminary course offering for Fall and Spring.

Fall 2022  ›  Bachelor of Science in International Business Administration  ›  3rd Semester  ›  Operations and Logistics Management

Production and Service Operations Management, Group C

Course Code:
Prof. Dr. Arnd Huchzermeier
Course Type:
BSc Course
Week Hours:
Fall 2022
(Please note that exchange students obtain a higher number of credits in the BSc-program at WHU than listed here. For further information please contact directly the International Relations Office.)
Part I: Introduction

1. Process view and productivity

Part II: Process Execution and Improvement

2. Process organizations
3. The impact of variability on process performance
4. Critical chain project management
5. Scheduling
6. Quality management
7. Lean management

Part III: Process Planning and Optimization

8. Inventory management
9. Inventory management under risk
10. Closed-loop supply chain and returns policies

Part IV: Industrial Excellence

11. Strategy Activation in Organizations
12. Operational Excellence in Practice


  • Process analysis and optimization
  • Project management
  • Queuing theory
  • Deterministic and stochastic inventory models
  • Scheduling
  • Lot sizing models
Wednesday, 02/11/2022
08:00 AM till 11:15 AM
Thursday, 10/11/2022
08:00 AM till 11:15 AM
Wednesday, 16/11/2022
08:00 AM till 11:15 AM
Wednesday, 23/11/2022
08:00 AM till 11:15 AM
Wednesday, 30/11/2022
08:00 AM till 11:15 AM
Wednesday, 07/12/2022
08:00 AM till 11:15 AM
This course provides an introduction to Production and Service Operations Management. Overall, we adopt a process view. The main objective of this course is to provide students with the basic background on how to effectively analyse, manage, and improve processes of manufacturing and service firms.
Course Package:
Cachon and Terwiesch (2019): Operations Management. 2nd Edition, McGraw Hill, New York, ISBN 978-1260484632 (required textbook)
Lectures with presentations by representatives from industry.
Moodle Quizzes (30 %), Exam (70%) Exam