Online Course Guide of WHU –

Find all modules and courses of our degree programs.

Please use the filters below to select the term (spring or fall) as well as the respective program (BSc, MSc, MBA, Exchange, Doctoral) of your choice for an overview of all modules offered at WHU. The courses are listed under the modules. Please click on a module to see which courses are part of it. If you would like to find out more about a certain course, click on the name of the course to see detail information. The location of the lecture will be reveiled after your course registration on myWHUstudies.

Spring term counts from January - August, fall term counts from September - December.

Important for Exchange Students: As the Full-Time and Part-Time MBA Programs utilize a modular course structure, the dates on which students begin and end the exchange are flexible. Please find here a chronological overview of the preliminary course offering for Spring and Fall.

Spring 2019  ›  Bachelor of Science  ›  Bachelor of Science - 2nd Semester  ›  Production, Purchasing and Logistics

Production and Service Operations Management, Group A

Course Code:
Prof. Dr. Arnd Huchzermeier
Course Type:
BSc Course
Week Hours:
Spring 2019
(Please note that exchange students obtain a higher number of credits in the BSc-program at WHU than listed here. For further information please contact directly the International Relations Office.)
Part I: Introduction

1. Process view and productivity

Part II: Process Execution and Improvement

2. Process organizations
3. The impact of variability on process performance
4. Critical chain project management
5. Scheduling
6. Quality management
7. Lean management

Part III: Process Planning and Optimization

8. Inventory management
9. Inventory management under risk
10. Closed-loop supply chain and returns policies

Part IV: Industrial Excellence

11. Strategy Activation in Organizations
12. Operational Excellence in Practice


  • Process analysis and optimization
  • Project management
  • Queuing theory
  • Deterministic and stochastic inventory models
  • Scheduling
  • Lot sizing models
  • Statistical process control
  • Management Quality model for Industrial Excellence
Tuesday, 12/03/2019
08:00 AM till 11:15 AM
Tuesday, 19/03/2019
08:00 AM till 11:15 AM
Tuesday, 26/03/2019
08:00 AM till 11:15 AM
Tuesday, 02/04/2019
08:00 AM till 11:15 AM
Tuesday, 09/04/2019
08:00 AM till 11:15 AM
Tuesday, 16/04/2019
11:30 AM till 03:15 PM
This course provides an introduction to Production and Service Operations Management. Overall, we adopt a process view. The main objective of this course is to provide students with the basic background on how to effectively analyse, manage, and improve processes of manufacturing and service firms.
Course Package:
Cachon and Terwiesch (2018): Matching Supply with Demand. 4th Ed. / International Edition, McGraw Hill, New York, ISBN978-1260084610 (Required text book)
Lectures with presentations by representatives from industry.
Moodle Quizzes (20 %), Exam (80%)