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FTMBA 2022_I Operations Management

The course deals with operations management on a strategic, tactical and operational level. This includes capacity and location planning, quality control as well as procurement and warehousing.
Kurs ID
Art des Kurses
HS 2021
Prof. Dr. Stefan Spinler
Bitte beachten Sie, dass AustauschstudentInnen im BSc-Programm der WHU eine höhere Anzahl an Credits erwerben als hier aufgeführt. Für weitere Informationen wenden Sie sich bitte direkt an das [International Relations Office].
Operations management is about designing, managing, and improving the activities involved in creating products and services and delivering them to customers. This set of activities is called the operating system. An operating process is the basic building block of any operating system. Every organization organizes its work through operating processes. In this course, we strive to thoroughly characterize operating processes in terms of “how is this process doing” and “how can the process be improved.” To this end, we shall deal with process analysis, capacity management, forecasting, queueing models, scheduling and quality management. We will develop spreadsheet models that support decision making.
Date Time
Wednesday, 27.10.2021 08:45 - 16:00
Tuesday, 02.11.2021 08:45 - 16:00
Wednesday, 03.11.2021 08:45 - 14:30
Thursday, 11.11.2021 08:45 - 16:00
Friday, 26.11.2021 23:50 - 23:55
To highlight the relevance of Operations Management in a company's value chain and to apply a broad range of analytical tools.
Chase / Jacobs / Aquilano: Operations Management for Competitive Advantage. McGraw-Hill
Case studies, exercises, field trip
There will be three in-class case studies that will make up 45% of your final grade. Work within the pre-assigned teams on the assignments.

The final exam is a take home exam and will involve qualitative and quantitative questions related to a case study. The basis for the exam will be the set of slides and exercises / cases and readings. The final exam will make up 55% of the grade.

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