Production and Service Operations Management, Group B
Course code
SCM201
Course type
BSc Course
Weekly Hours
2,0
ECTS
3.0
Term
FS 2019
Language
Englisch
Lecturers
Prof. Dr. Arnd Huchzermeier
Please note that exchange students obtain a higher number of credits in the BSc-program at WHU than listed here. For further information please contact directly the International Relations Office.
Course content
Part I: Introduction
1. Process view and productivity
Part II: Process Execution and Improvement
2. Process organizations
3. The impact of variability on process performance
4. Critical chain project management
5. Scheduling
6. Quality management
7. Lean management
Part III: Process Planning and Optimization
8. Inventory management
9. Inventory management under risk
10. Closed-loop supply chain and returns policies
Part IV: Industrial Excellence
11. Strategy Activation in Organizations
12. Operational Excellence in Practice
Theories:
- Process analysis and optimization
- Project management
- Queuing theory
- Deterministic and stochastic inventory models
- Scheduling
- Lot sizing models
- Statistical process control
- Management Quality model for Industrial Excellence
Class dates
Date | Time |
---|---|
Wednesday, 13.03.2019 | 08:00 - 11:15 |
Wednesday, 20.03.2019 | 08:00 - 11:15 |
Wednesday, 27.03.2019 | 08:00 - 11:15 |
Wednesday, 03.04.2019 | 08:00 - 11:15 |
Wednesday, 10.04.2019 | 08:00 - 11:15 |
Tuesday, 16.04.2019 | 11:30 - 15:15 |
Learning outcomes
This course provides an introduction to Production and Service Operations Management. Overall, we adopt a process view. The main objective of this course is to provide students with the basic background on how to effectively analyse, manage, and improve processes of manufacturing and service firms.
Literature
Course Package: Cachon and Terwiesch (2018): Matching Supply with Demand. 4th Ed. / International Edition, McGraw Hill, New York, ISBN978-1260084610 (Required text book)
Learningmethods
Lectures with presentations by representatives from industry.
Exam
Moodle Quizzes (20 %), Exam (80%)
Requirements
Keine