WHU follows a process-oriented approach to quality management (QM). This approach also determines the scope of duties and focal areas for the QM department. The department has essentially three focal areas:
- Quality management
- Process management
- Campus management
The process-related activities are the principal focus of QM work. The QM department's work is centred on two important issues: QM tools and QM processes. The school has been using various tools for a number of years to monitor and ensure quality standards and enable its objective assessment. This toolbox is a key aspect of quality management at WHU.