Tillmann Wagner
Professor
tillmann.wagner[at]whu.edu
More information Explore Publications
Group
Marketing and Sales Group
Areas of expertise
Frontline Marketing, Relationship Marketing, Corporate Social Responsibility in Services, Services Marketing
More information Explore Publications
Group
Marketing and Sales Group
Areas of expertise
Frontline Marketing, Relationship Marketing, Corporate Social Responsibility in Services, Services Marketing
Contact us

Recent publications

Marketing and Sales Group

Do customer discounts affect frontline employees?

Troebs, C.-C., Wagner, T., Herzog, W. (2021), Do customer discounts affect frontline employees?, Journal of Service Research, Vol. 24 (3), pp. 390-404.

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Marketing and Sales Group

Customer ethnic bias in service encounters

Linzmajer, M., Brach, S., Walsh, G., Wagner, T. (2020), Customer ethnic bias in service encounters, Journal of Service Research, Vol. 23 (2), pp. 194-210.

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Marketing and Sales Group

Deconstructing corporate hypocrisy

Wagner, T., Korschun, D., Troebs, C.-C. (2020), Deconstructing corporate hypocrisy: a delineation of its behavioral, moral, and attributional facets, Journal of Business Research, Vol. 114, pp. 385-394.

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Marketing and Sales Group

Testing the influence of real-time performance feedback on employees in digital services

Lechermeier, J., Fassnacht, M., Wagner, T. (2020), Testing the influence of real-time performance feedback on employees in digital services, Journal of Service Management, Vol. 31 (3), pp. 345-371.

Download
Marketing and Sales Group

Do customer discounts affect frontline employees?

Troebs, C.-C., Wagner, T., Herzog, W. (2021), Do customer discounts affect frontline employees?, Journal of Service Research, Vol. 24 (3), pp. 390-404.

Download
Marketing and Sales Group

Customer ethnic bias in service encounters

Linzmajer, M., Brach, S., Walsh, G., Wagner, T. (2020), Customer ethnic bias in service encounters, Journal of Service Research, Vol. 23 (2), pp. 194-210.

Download
Marketing and Sales Group

Deconstructing corporate hypocrisy

Wagner, T., Korschun, D., Troebs, C.-C. (2020), Deconstructing corporate hypocrisy: a delineation of its behavioral, moral, and attributional facets, Journal of Business Research, Vol. 114, pp. 385-394.

Download
Marketing and Sales Group

Testing the influence of real-time performance feedback on employees in digital services

Lechermeier, J., Fassnacht, M., Wagner, T. (2020), Testing the influence of real-time performance feedback on employees in digital services, Journal of Service Management, Vol. 31 (3), pp. 345-371.

Download