Springer Book on Operations in an Omni-Channel World edited by Santiago Gallino (Wharton) and Antonio Moreno-Garcia (Harvard)

The book offers the first extensive look at Operations Management in the Omni-channel environment and presents the latest research in the area of omni-channel retailing. Editors and contributors are among the most prominent names in this new area.

Dr. Dominic Seeberger (Bain & Company), Prof. Dr. Arnd Huchzermeier and David Schröder (Zalando.com) contributed the book chapter on “Returns Policies and Smart Salvaging: Benefiting From a Multi-Channel World“.