WHU General

Survey on satisfaction in contract logistics

A joint study project of WHU and LOGIVISOR Institute GmbH is launched.

How satisfied are industrial and retail companies with their contract logistics service providers and what are the key drivers for successful collaboration?

The joint study of WHU and LOGIVISOR Institute on outsourcing contract logistics serves as a practical research of causes and analysis of satisfaction levels with existing business relationships. The aim is to draw conclusions on the optimal design of success-critical processes between companies and logistics service providers and to identify the key drivers of corporate success as well as potential areas for improvement.

We hereby cordially invite decision-makers on the "shipper side" as well as logistics service providers to participate in the survey.

You can access the survey here (in german language only): https://ww2.unipark.de/uc/Logistikstudie2/