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FTMBA 2021_II Operations Management

The course deals with operations management on a strategic, tactical and operational level. This includes capacity and location planning, quality control as well as procurement and warehousing.
Course code
MBA SCM541
Course type
FT MBA Course
Weekly Hours
2,5
ECTS
2.0
Term
FS 2021
Language
Englisch
Lecturers
Prof. Dr. Stefan Spinler
Please note that exchange students obtain a higher number of credits in the BSc-program at WHU than listed here. For further information please contact directly the International Relations Office.
Operations management is about designing, managing, and improving the activities involvedin creating products and services and delivering them to customers. This set of activities iscalled the operating system. An operating process is the basic building block of any operatingsystem. Every organization organizes its work through operating processes. In this course, westrive to thoroughly characterize operating processes in terms of “how is this process doing”and “how can the process be improved.” To this end, we shall deal with process analysis,capacity management, forecasting, queueing models, scheduling and quality management. Wewill develop spreadsheet models that support decision making.
Date Time
Thursday, 21.01.2021 08:15 - 15:30
Friday, 22.01.2021 09:00 - 16:15
Monday, 25.01.2021 09:15 - 16:30
Tuesday, 26.01.2021 09:00 - 14:45
Tuesday, 16.02.2021 23:50 - 23:55
To highlight the relevance of Operations Management in a company's value chain and to apply a broad range of analytical tools.
Chase / Jacobs / Aquilano: Operations Management for Competitive Advantage. McGraw-Hill
There will be three in-class case studies that will make up 45% of your final grade. Work within the pre-assigned teams on the assignments.

The final exam is a take home exam and will involve qualitative and quantitative questions related to a case study. The basis for the exam will be the set of slides and exercises / cases andreadings. The final exam will make up 55% of the grade.

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