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Production and Service Operations Management, Group A

Course code
Course type
BSc Course
Weekly Hours
HS 2020
Prof. Dr. Arnd Huchzermeier
Please note that exchange students obtain a higher number of credits in the BSc-program at WHU than listed here. For further information please contact directly the International Relations Office.

Part I: Introduction

1. Process view and productivity

Part II: Process Execution and Improvement

2. Process organizations
3. The impact of variability on process performance
4. Critical chain project management
5. Scheduling
6. Quality management
7. Lean management

Part III: Process Planning and Optimization

8. Inventory management
9. Inventory management under risk
10. Closed-loop supply chain and returns policies

Part IV: Industrial Excellence

11. Strategy Activation in Organizations
12. Operational Excellence in Practice


  • Process analysis and optimization
  • Project management
  • Queuing theory
  • Deterministic and stochastic inventory models
  • Scheduling
  • Lot sizing models
  • Statistical process control
  • Management Quality model for Industrial Excellence
Date Time
Thursday, 29.10.2020 08:00 - 11:15
Tuesday, 03.11.2020 08:00 - 11:15
Tuesday, 10.11.2020 08:00 - 11:15
Thursday, 19.11.2020 08:00 - 11:15
Thursday, 26.11.2020 08:00 - 11:15
Tuesday, 01.12.2020 08:00 - 11:15
This course provides an introduction to Production and Service Operations Management. Overall, we adopt a process view. The main objective of this course is to provide students with the basic background on how to effectively analyse, manage, and improve processes of manufacturing and service firms.
Course Package: Cachon and Terwiesch (2018): Matching Supply with Demand. 4th Ed. / International Edition, McGraw Hill, New York, ISBN978-1260084610 (Required text book)
Lectures with presentations by representatives from industry.
Moodle Quizzes (20 %), Exam (80%)
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