Production and Service Operations Management, Group E

Part I: Introduction

1. Process view and productivity

Part II: Process Execution and Improvement

2. Process organizations
3. The impact of variability on process performance
4. Critical chain project management
5. Scheduling
6. Quality management
7. Lean management

Part III: Process Planning and Optimization

8. Inventory management
9. Inventory management under risk
10. Closed-loop supply chain and returns policies

Part IV: Industrial Excellence

11. Strategy Activation in Organizations
12. Operational Excellence in Practice

Theories:

• Process analysis and optimization
• Project management
• Queuing theory
• Deterministic and stochastic inventory models
• Scheduling
• Lot sizing models